Moscow and Paris, September 2 2020
Atos, a worldwide leader in digital transformation, has successfully launched a worldwide assistance job for its new shopper PERI, a person of the world’s largest producers and suppliers of formwork and scaffolding units, to offer assistance for additional than seven,000 PERI personnel across 56 international locations.
Since the start off of this agreement, which started in November 2019, the organization has successfully implemented three introductory phases, which now offer a centralized purchaser assistance desk to assistance additional than seven,000 PERI personnel worldwide. Atos not only enhanced the good quality of provider and enhanced consumer satisfaction, but also minimized provider expenditures.
“In various areas of PERI’s existence, the IT assistance provider was fragmented – somewhere the work was carried out with regional contractors, somewhere the issues were solved by the firm’s very own resources. Synergy with Atos authorized us to unify the provider delivery program, produce a frequent strategy for monitoring results and identify crucial efficiency indicators, which simplified the two the method of calling assistance and its regulate by the management,” stated Pavel Puzanov, IT Supervisor of Jap and Northern Europe, PERI GmbH.
In the existing stage, Atos totally gives initial line assistance, which incorporates each individual working day assistance difficulties such as incident management, information and facts requests, obtain management in addition to assistance of business enterprise applications. Atos is now starting the future section which will offer 2nd line assistance for PERI customers. New instructions of digital transformation of the shopper are being developed and talked over.
“Having entered the operational section of the job at the time of the worldwide pandemic crisis, when personnel are switching to a remote mode of work, and consumer requests are getting a various character owing to improvements in the organization, we even now managed to well timed answer to the prevailing problems and be adaptable in giving services for the duration of the COVID-19 interval, though observing all the terms of the SLA,” stated Sergey Klyuev, Head of Infrastructure and IT Solutions of Atos in Russia.
The PERI worldwide customers assistance job has develop into a person of the largest Atos jobs in Russia in terms of its geography. Offering provider in Russian, English and German, Atos managed to satisfy the significant calls for of the shopper for the stage of language capabilities of the group.
“Thanks to cooperation with PERI, our experts were equipped to at the time again demonstrate the knowledge of Atos in Russia on the worldwide market, giving good quality provider to additional than seven,000 customers around the globe. We are open up to further more jobs with PERI and are ready to offer adaptable assistance to the shopper in the altering market problems,” stated Edgars Puzo, CEO of Atos in Russia and CIS.
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About Atos
Atos is a worldwide leader in digital transformation with a hundred and ten,000 personnel in 73 international locations and annual income of € twelve billion. European amount a person in Cloud, Cybersecurity and Higher-General performance Computing, the Team gives finish-to-finish Orchestrated Hybrid Cloud, Huge Knowledge, Enterprise Applications and Electronic Place of work alternatives. In the Uk & Ireland Atos provides business enterprise technologies alternatives for some of the country’s largest public and non-public sector organisations The Team is the All over the world Details Know-how Husband or wife for the Olympic & Paralympic Online games and operates underneath the models Atos, Atos|Syntel, and Unify. Atos is a SE (Societas Europaea), listed on the CAC40 Paris inventory index.
The function of Atos is to enable design the potential of the information and facts house. Its knowledge and services assistance the progress of know-how, education and learning and study in a multicultural solution and contribute to the progress of scientific and technological excellence. Across the globe, the Team allows its customers and personnel, and customers of societies at massive to dwell, work and produce sustainably, in a safe and protected information and facts house.
Press contacts:
International: Laura Fau | [email protected] | +33 six 73 64 04 18 | @laurajanefau
Russia: Ann Terentyeva | [email protected] |+7 930 416-forty three-93